Reference

Legal Framework Behind Your puri118 Account

Your account on puri118 is protected by clear policies covering data security, payment verification and dispute resolution.

Account security verified at signupPayment protection across all methodsData retention and access policies
Explore the Lobby Read FAQ
puri118 Legal Framework Behind Your puri118 Account
POLICY CONTACTS

How to Reach Our Legal and Account Team

Questions about your rights, data access requests, or withdrawal disputes are handled by our account-protection team. We respond to contact requests within 24 hours on weekdays.

Live Chat Open the support widget in your account dashboard. Select 'Legal & Account' from the menu. Response time under 2 minutes on average during office hours.
Email Support Send your request to [email protected] with your account email and player ID. We reply within 24 hours on weekdays with documentation or next steps.
Phone Call our Jakarta office Monday–Sunday, 10:00–22:00 WIB. Have your account number ready for faster verification and resolution.
DATA & SECURITY PRACTICES

Transparent Handling of Your Account Information

We treat account security and data transparency as operational cornerstones. Every withdrawal is verified against your registered payment method to prevent fraud.

Encryption Standard

All payment data and login credentials use 256-bit SSL encryption. Servers store account records in isolated, encrypted databases. Backups are maintained offline for disaster recovery without compromising privacy.

Withdrawal Verification

Every payout is matched against your registered DANA, OVO, GoPay or QRIS account. Transfers typically clear within 2–5 minutes once verified. Declined withdrawals trigger immediate support contact via your registered email.

Cookie Policy

Session cookies expire after 60 minutes of inactivity. Preference cookies (game categories, language) remain for 12 months. Third-party tracking is disabled; analytics data is anonymized and not shared with advertisers.

Data Retention

Account records remain for 12 months after closure. Transaction logs are kept for 7 years to satisfy regulatory audit requirements. Deleted data is purged from live systems but may persist in encrypted backups for 30 days.

Access & Correction

Visit Account > Data Requests to download your complete profile or request changes to name, phone or address. Requests are processed within 5 business days. Contact support if changes require document verification.

Account Closure

Close your account anytime via Account Settings > Close Account. Outstanding balances are withdrawn via your registered payment method. Closed accounts are archived and cannot be reopened; a new account must be created if you return.

Common Questions About Your Legal Rights and Data

Below are answers to the questions we hear most often about account protection, payment security and how your information is handled on puri118.

Contact our support team with your player ID and registered email address. We verify your identity using account details and recent transactions, then investigate the dispute within 5 business days. If unauthorized activity is found, we reverse the transaction and restore your balance. If your account is locked due to unusual access, we send a verification link to your email and ask you to confirm your identity before unlocking.

Yes. Go to Account Settings > Data Requests > Download My Data. We compile your profile, transaction history, login records and communication logs into a single file and email it within 5 business days. The file is encrypted and includes a secure download link that expires after 7 days for security.

Transaction logs are retained for 7 years to comply with financial audit standards. Account records including your name, contact details and game history remain for 12 months after you close your account, then are deleted. Encrypted backups may retain data for an additional 30 days before permanent removal.

Your use of puri118 depends on local law. Our full legal terms, privacy policy and payment protection agreements are available in the footer under 'Legal Documents'. If you have questions about jurisdiction-specific rights or dispute resolution, contact our legal team at [email protected] with your account details and concern.

You can request deletion of non-essential data (preferences, game history, communication logs) immediately after account closure. However, transaction records and identity information must be retained for 12 months to satisfy withdrawal verification and fraud-prevention requirements. After that period, all data is securely deleted.

Payment data never touches our servers directly. DANA, OVO, GoPay and QRIS handle encryption and tokenization on their side; we store only a reference token and transaction confirmation. Each withdrawal is verified against your registered account with that payment provider before funds are released, adding a second layer of fraud protection.

Yes. Visit Account Settings > Payment Methods or Contact Details to add, update or remove payment options and contact information. Changes to email or phone require verification via a code sent to your registered address. Payment method updates take effect immediately for future transactions; ongoing disputes must be resolved before switching methods.

Related Pages

puri118 Indonesia Register puri118 Casino FAQ About Us