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How We Protect Your Privacy

When you open an account on puri118, we keep your personal details, payment information and account activity secure.

Account security verified at loginPayment data encrypted end-to-endYour contact info stays private

What Data We Collect and Why

puri118 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect information you provide when you register — your name, email, phone number, and payment details — so we can verify your identity, process deposits and withdrawals, and communicate with you about your account. We also log your gameplay activity, session timestamps, and device information

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to detect fraud, resolve disputes, and improve lobby performance. Your location and device type help us comply with local law and deliver the right games where local law permits. We do not sell or share your personal data with third parties except where required by law
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or where you consent. Cookie data helps us remember your preferences and keep you logged in securely.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Privacy Questions – Reach Our Team

If you want to know what personal data we hold, request changes to your account, or have concerns about how we handle your information, our support team in Jakarta and across Indonesia…

Live Chat Open the chat window in your lobby or account settings. Our team responds within a few minutes during operating hours to answer privacy questions and help with data requests.

Email Support Send a detailed privacy inquiry to our support inbox with your account email and a description of your request. We reply within 24 hours on weekdays.

Account Settings Go to Settings > Privacy & Data in your account to view your saved information, download your data, or request account closure and permanent data deletion.

DATA HANDLING STANDARDS

How We Keep Your Information Safe

puri118 encrypts all personal data in transit and at rest using industry-standard protocols. Your account password is hashed and never stored in plain text.

Encryption & Storage

All personal data is encrypted using TLS 1.2 or higher. Servers are located in secure facilities with restricted physical access and continuous monitoring.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed through PCI-certified payment gateways. We never store full card or bank details after each session.

Account Verification

Withdrawals require SMS or email confirmation. Login attempts from new devices trigger a verification code. Two-factor authentication is available in account settings.

Data Retention

We keep transaction logs and account history for 12 months after closure for compliance. Personal identifiers are deleted after 90 days unless legal holds apply.

Breach Response

If unauthorised access occurs, we notify affected accounts immediately via email and SMS, provide guidance on securing the account, and escalate to support for further assistance.

Your Rights

You can request access to your data, ask for corrections, or request deletion via Account Settings > Privacy & Data. Response time is 14 days for data access requests where local law permits.

Privacy Policy FAQs

These answers address the privacy questions our account holders ask most often. If your question is not covered here, open a chat with support or email us — we'll respond within 24 hours.

We retain your transaction history and account records for 12 months for tax and legal compliance. After that, we delete your personal name, email, phone number and payment details within 90 days. You can request immediate deletion of certain non-essential data by contacting support.

We do not sell or share your personal data with third parties for marketing. We share payment information only with our banking partners (for DANA, OVO, GoPay and QRIS processing) and fraud-prevention services. Disclosure to authorities occurs only where required by law.

Yes. Go to Account Settings > Privacy & Data and select 'Download My Data'. We compile your personal details, transaction history, gameplay logs and device records into a file and send it to your registered email within 14 days.

We retain deposit and withdrawal records for 12 months after the transaction. This helps us resolve disputes, detect fraud and meet tax reporting obligations. Older records are archived securely and deleted after legal retention periods expire.

We use session cookies to keep you logged in, analytics cookies to track lobby performance, and preference cookies to remember your settings. Most cookies are non-essential; you can disable them in your browser settings, though some features may not work as smoothly.

Change your password immediately, then contact our live chat or email support with your account email and the date you noticed suspicious activity. We'll review your account, verify your identity, reverse unauthorised transactions where possible, and help secure your account.

We follow data protection practices aligned with Indonesian regulations where local law permits. Our privacy policy is designed to meet local standards for financial services. If you have concerns about compliance, contact our support team for clarification.

How We Protect Your Privacy

Privacy Questions – Reach Our Team

How We Keep Your Information Safe

Encryption & Storage

Payment Security

Account Verification

Data Retention

Breach Response

Your Rights

Privacy Policy FAQs

01 What happens to my data when I close my account?

02 Does puri118 share my information with other websites or companies?

03 Can I see all the data puri118 holds about me?

04 How long are my DANA, OVO, GoPay and QRIS transaction records kept?

05 What cookies does puri118 use, and can I disable them?

06 If my account is hacked, what should I do?

07 Does puri118 comply with Indonesia data protection rules?

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