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Our Terms and Conditions Explained

When you open an account with puri118, you're stepping into a straightforward agreement built around account security, fair play, and payment clarity.

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puri118 Our Terms and Conditions Explained
WE'RE HERE TO HELP

How to Reach Us About Your Account

Questions about our terms, your account status, or policy changes? Our support team is reachable through multiple channels during business hours.

Live Chat Open the chat widget in your lobby. Our team responds within minutes during business hours, Monday to Sunday 08:00 to 22:00 Jakarta time.
Email Support Send term questions or account concerns to [email protected]. We reply within one business day with written clarification on policy points.
Account Settings View our full terms anytime in your account under Settings > Legal Docs. Download a copy or request changes to your notification preferences there.
SAFEGUARDING YOUR DATA

How We Protect Your Account and Information

Your account data—name, payment details, game history—stays encrypted on our servers behind multi-layer security. We never sell your information to third parties.

Data Encryption

All transactions and login credentials use TLS 1.2 encryption. Even if someone intercepts your connection, they cannot read your payment or account details.

Session Cookies

We use functional cookies to remember your preferences and keep you logged in. Analytics cookies track page use to improve site speed. You can disable non-essential cookies in your browser.

Account Retention

Closed accounts are archived for seven years per anti-money-laundering rules. Active accounts keep your full history visible. Request a data export anytime via your account settings.

Payment Security

DANA, OVO, GoPay and QRIS deposits go through encrypted payment gateways. We never store full card numbers. Withdrawals require a PIN and identity check before funds leave.

Third-Party Access

We share data only with payment partners and compliance auditors. Game studios see only your session ID, not your name or payment method. Your privacy stays with us.

Data Rights

Request access to your data, correct errors, or ask us to delete your account anytime. Email [email protected] with 'Data Request' in the subject line. We respond within ten days.

Common Questions About Account Terms

Players in Yogyakarta and across Indonesia often ask about account rights, term changes, and what happens when things go wrong. Here are answers to the questions we hear most.

No. Any change to the terms is posted on this page with a revision date. We email you a 14-day notice before major changes take effect. Minor clarifications (like updating payment method names) appear immediately. You can reject the new terms by closing your account within 14 days.

We verify your identity at signup and during your first withdrawal. If we find mismatched details, we suspend your account and ask for proof of identity. Repeated breaches may result in permanent closure. Your deposit remains accessible; we return it after verification completes or you're cleared.

You own your account. We are the operator—we provide the platform and enforce fair play. You control access (your password), can close the account anytime, and can request your data. We manage the license and platform rules; you manage your account.

Contact support within 48 hours of the game. Describe the issue and the game ID or table name. Our team reviews your session logs and game provider records. We reply within five business days with our findings and next steps if we find an error.

Deposit references depend on your payment method: DANA, OVO, GoPay and QRIS each have their own daily caps set by the payment partner. Withdrawals have no daily limit, but large amounts (above Rp 50 million) may require extra verification. Contact support to check your specific limits.

Notify support immediately via live chat or email. We freeze the account, review the login history, and verify your identity. If fraud occurred, we reverse unauthorized transactions and restore your balance. You are responsible for keeping your password private; we are liable only if the breach was on our side.

Your account is archived for seven years to comply with anti-money-laundering law. You can request data deletion after that period. During the seven years, you can reopen your account and recover your history. After seven years, we securely delete all personal information.

Related Pages

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